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Prices on our website are stated in $NZD only. We do not accept other currencies. Prices include GST and applicable shipping charges where necesary. 

All prices stated on our website, are subject to change without notice. We make all reasonable efforts to accuratly label the price stated on an item of stock correctly, however there may at times be factors outside our control that might result in prices changing. In any case, you will be informed of this where appropriate, and are entitled to a full refund or store credit at our discretion notwithstanding any relevant legislation pertaining to the transaction in New Zealand. 


Aquafresh ships its products in the quickest possible timeframe to ensure product reaches you fresh and in the best condition. We aim to despatch your order the next business day from your successful order via this website, or by phone.

In any case where we feel this ability is in jeopardy, from factors outside our control, you will be duly informed, including but not limited to natural events, strike, weather, illness, equipment failure or product availability.

We agree to package and handle your purchased goods with care at all times, in packaging mediums appropriate to the product ordered. Additional shipping charges may apply to items where the actual delivery address differs to that which a customer has provided, or where specific requests have been made regarding shipping or packaging. We will inform customers of this charge in any case.

Shipping charges are non-refundable in the event of returns.


Should you be unsatisfied with your puchase from us, please contact us in the first instance. We will make every effort to right your dissatisfaction, including but not limited to, replacement, store credit or full refund.

We agree to abide by all applicable New Zealand legislation regarding the supply of our products for retail consumption. Returns are to be sent to our physical address, obtainable on our contact page, along with proof of purchase. Shipping charges are non-refundable.


In the event of order cancellations, customers agree to inform us at the earliest possible stage. We will cancel any orders and process a transaction refund, less any reasonable cancellation fees, that have not been despatched. 

Orders that have been despatched cannot be cancelled, due to the perishable nature of our product.



You must be at least 16 years old to use our website.

You must have a New Zealand physical address to use our website.

You must not use our website for any fraudulent or illegal purpose, marketing means or involve our website in any such associated events, without our strict permission. 

All content on our website is Copyright Aquafresh Limited, 2011.

From time to time, we may contact you by any means of which you supply to us via this website or other related marketing purposes you have agreed to. 

We obtain and hold information relating to your user account, for the purposes of retail supply and marketing, including but not limited to physical address, name, phone number, email address, IP address.

We agree never to sell, lend, rent or disclose your personal information to any unauthorised third party. We do not hold your credit card information, and all credit transactions are processed by our secure, 3rd party payment processing agent, Flo2Cash Limited.